Frequently Asked Question

College Green Medical Centre aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable your GP, our practice manager or our reception staff will be happy to help. In the majority of cases, concerns can be resolved quite easily.

We take complaints very seriously. If you have concerns and need to make a complaint regarding the surgery or the services we offer, please contact the Complaints Manager, Claire Hopkins by telephone or, if you prefer, in writing or using the online complaints form .

Every effort will be made to answer your concerns as soon as possible.

The PCT also operates a Patient Advice and Liaison Service (PALS), which can often help resolve any problems before they become formal complaints. If you wish to speak to a PALS officer, ring 0121 442 3311.