Patient Leaflet

College Green Medical Practice
Health and Wellbeing Centre
1 Bristol Road South
B31 2GH

Tel : 0121 203 0200

Email address:

Our Partners

Dr.Helen Parsons (f) MBChB, MRCGP, DRCOG, DFFP
Dr. Philip Western (m) BSc, PhD, MBChB, MRCGP
Dr.Neha Modi (f) MBChB, MRCPCH, MRCGP
Dr. Madhumita Ray (f) MBBS, MD(O+G). MRCGP, MRCOG, DFFP
Dr.Ayad Rasheed (m) MBChB, MRCGP, CCT
Dr. Sarah Rishi (f) MBChB, MRCGP, DFSRH
Daniel Hill (m)

General Practitioners

Dr. Christopher Yan (m) MBChB, MRCGP
Dr. Bidemi Toone (f) MBBS, BSc (Hons), MRCGP, DFSRH
Dr. Daniela Degiovanni (f) MBChB
Dr. Lewis Hitchen (m) MBChB MRCGP
Dr. Rosemarie Paterson (f) MBChB
Dr. Mehwish Khurram (f) BSc, MBBS
Dr. Bashar Protty (m) MBChB, MRCS, MRCGP, Diploma T&O

Practice Pharmacist

Laith Kamel (m) BSc, OSPAP, Independent prescriber
Anne Watson (f) BSc MRPharmS, DPhil Pg, Cert IP, Pg Cert Psychiatric Therapeutics, Pg Cert Clin Pharm
Laura Mitchell (f) Level 3 Diploma in Principles and Practice for Pharmacy Technicians
Harry Ogunnaike (m) TBC
Lilly Boloursaz (f) MPharms
Patricia Broders (f) Level 3 Diploma in Principles and Practice for Pharmacy Technicians


Joanna Wakeman (f) RGN, Diploma in COPD, ARTP Certificate in Spirometry
Mary Jane Mejia (f) RGN, RMA
Patricia Madziba (f) BSc Hons Health Studies, Diploma in General Nursing (RGN)
Ann Mountney (f) RGN

Health Care Assistants

Carina Guerra (f) TBC
Michelle Wright (f) Level 3 Diploma in Health and Social Care Adults
Toni Shipley (f) TBC
Loretta Bamford (f) Phlebotomist
Claire Merchant (f) Level 3 Diploma in Health and Social Care Adults, ARTP Certificate in Spirometry

Administartion Team

Samantha Parry (f)
Imran Shikdar (m)
Neil Richards

Prescription Team

Geovanie Armstrong (f)
Sabiul Hoque (m)
Salma Pathan (f)

Data Team

Gillian Demicoli (f)
Bethany Jones (f)

Secretarial Team

Mary Trewerne (f)
Joan Beddows (f)
Karen Antcliffe (f)

Reception Team

Emma Harper (f)
Claire Hopkins (f)
Claire King (f)
Evie Jones (f)
Annabelle Hawkins (f)
Suzanne Thompson (f)
Sophie O’Neil (f)
Lynn Plane (f)
Saa-rah Baig (f)
Gillian Green (f)
Beki Reilly (f)
Keira Bird (f)
Shannon Carr (f)
Kiah Farrell (f)
Daisy Hill (f)

Housekeeping Team

Happy Ehioziefe (f)
Laura Poppitt (f)
Malina Sadikaj (f)
Fathiya Omar (f)

Opening hours

Monday 8:30 – 18:30
Tuesday 8:30 – 18:30
Wednesday 8:30 – 18:30
Thursday 8:30 – 18:30
Friday 8:30 – 18:30

Extended hours

Monday 18:30 – 20:00
Wednesday 18:30 – 20:00
Friday 18:30 – 20:00
Saturday 09:00 – 12:00

How to See Your Doctor

The surgery is open from 8:30am to 6:30pm every day.

We operate a telephone triage system, which means your first appointment will be a telephone consultation with the GP. If required the GP will invite you to attend a face to face appointment, the same day if it’s an urgent problem, or book you in for a routine appointment if not.

What are the advantages of this system?

This new system ensures that everyone is able to speak to, or see a doctor, within a 24-hour period. You will not be dependent on queuing either in a phone system or outside of the surgery in the morning.

What other advantages does it offer?

  • Many patients with a health problem won’t need to visit the surgery as it can be dealt with on the phone. 
  • The system gives the GP more time to see those patients that do need a face-to-face appointment. 
  • It saves patients the unnecessary inconvenience of attending the surgery.
  • The GP will know why they are seeing you and can allow an appropriate time to deal with your problem. This means that appointments should run to time and you will not be kept waiting in the reception area.

To book your initial telephone appointment with the GP you can book online using the V-consult on the website homepage (https://cgmp.digipractice)

When you are called by the doctor he or she will either:

  • Deal with the problem on the phone.
  • Write a prescription for you to collect from the pharmacy.
  • Ask you to come to the surgery for a GP or nurse appointment the same
  • Make a routine appointment for you to see a doctor or nurse.

At present this system is widely practiced all over the country. It increases the access of patients who definitely need a face to face consultation.  We believe that this system enables us to provide a better service to our patients and we ask for your support.

Home Visits

Home visits are carried out when the Doctor decides a patient needs to be seen in person and the patient is unable to get to the surgery due to being housebound or too poorly to travel.  The Doctor will first carry out a telephone consultation with either the patient or a family member.  If the patient needs to be seen in person we have a resident paramedic who will attend.

Out of Business Hours

If you need a doctor outside of business hours your options are as follows:

Contact your nearest walk in centre for an appointment with a GP or nurse, or Call NHS 111 for advice.

Repeat Prescription Requests

Requests should be made online or with a repeat prescription slip. Requests for repeat prescriptions by telephone lead to mistakes and block telephone lines. Online access can be requested via reception or online.

Please allow 72 hours for the prescription to be issued. For postal requests please enclose a stamped addressed envelope.


Please notify us of any change of name, address, email and telephone number to enable us to keep our records up to date.  We would prefer it if you notified us of any changes through our website https://cgmp.digipractice, alternatively at reception.

Zero Tolerance – Abusive/Violent Patients

In common with the rest of the NHS we operate a zero tolerance policy on any issues of abuse whether verbal or physical on any member of staff or persons on the premises. We have the right to remove a patient from our practice list and to inform the police of any such incident. Please be informed we now operate CCTV cameras and recording equipment within the public areas of this surgery.

What to do in Time of Bereavement

If a death occurs at home, you must first contact the doctor who will need to confirm that death has taken place. A funeral director of your choice will then give you further help and guidance. If death occurs at hospital you should first contact a funeral director of your choice to inform them that their services will be required. The death certificate needs to be collected from the hospital and taken to the registrar for the area in which the death took place. If available, also take the deceased’s birth certificate and medical card.

How to Register

You can register online using the practice website or come along to the surgery and complete a ‘Family Doctor Services Registration Form’. Details of your previous doctor, medication list and your NHS number are a must for your registration to be completed. When you fill out the registration form online there is the option to search for your NHS number.  All newly registered patients over the age of 18 years will be required to see the practice nurse for a new patient medical examination including blood pressure, height, weight, urine, blood testing and family history.

Choose and Book

The practice operates the governments ‘choose & book’ system for hospital out-patient appointments. If you GP decides that you need to see a specialist for further treatment, you can now choose where to have your treatment from a list of hospitals or clinics. Patients can then contact the hospital of their choice to book their appointment directly at a convenient time and date. It also enables patients to check which of the hospitals may have the shortest waiting time. Please note that this system is not available for all hospitals, clinics or specialities. For further information you can visit the NHS Direct website:

Named GP

The 2015-2016 GP contract in England extends the requirement to provide a named accountable GP to all patients, rather than just those over 75. The contract remains ‘practice based’, so overall responsibility for patient care has not changed.

The role of the named GP is to take responsibility for the co-ordination of all appropriate services and ensure they are delivered where required (based on the named GP’s clinical judgement) to each of their patients.

Having a named doctor means that your named doctor will:

  • Take the lead in ensuring that we offer you all the appropriate services that we can.
  • Work with relevant associated health and social care professionals where necessary for your care.
  • Help to ensure that we recognise and respond to your physical and psychological needs.
  • Ensure that you have access to a health check if you request one.

Access to Health Records

  • Under the Data Protection Act 1998, you are also entitled to access your medical records or any other personal information held about you and you can contact the Practice Manager to do this.
  • You must make your application in writing which a copy of your passport/identity card and a utility bill. A response will be sent to you within 21 days of receiving your application.
  • If you are applying for medical records on behalf of someone else, you will need their consent or a power of attorney.
  • From time to time Health Authority or its employees are allowed to see patient’s records with the permission of the doctor.

Freedom of information Act 2000

The Freedom of Information Act 2000 does not change the right of patients to protection of their patient confidentiality in accordance with the Human Rights Act 1998, Data Protection Act 1998 and common law. Maintaining the legal right to patient confidentiality continues to be an important commitment on our part. To help with this our Practice Manager has responsibility to ensure the protection of patient confidentiality throughout the Practice in accordance with your legal rights.

How patients can make a complaint or comment on the provision service

College Green Medical Centre aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable your GP, our practice manager or our reception staff will be happy to help. In the majority of cases, concerns can be resolved quite easily.

We take complaints very seriously. If you have concerns and need to make a complaint regarding the surgery or the services we offer, please contact the Complaints Manager, Claire Hopkins by telephone or, if you prefer, in writing or using the online complaints form .

Every effort will be made to answer your concerns as soon as possible.

The PCT also operates a Patient Advice and Liaison Service (PALS), which can often help resolve any problems before they become formal complaints. If you wish to speak to a PALS officer, ring 0121 442 3311.

Click here to view our full complaints procedure

Rights and responsibilities of patients

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: –

• The right to request a copy of your personal data which this practice holds about you;

• The right to request that this practice corrects any personal data if it is found to be inaccurate or out of date;

• The right to request your personal data is erased where it is no longer necessary for the practice to retain such data. Although please note for Patients at this practice, your records will be retained until death;

• The right to withdraw consent to the processing at any time;

• The right to data portability;

• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed o further processing;

The right to lodge a complaint with the Information Commissioners Office

Who has access to patients info and the rights in relation to the disclosure of information

Sometimes information about you may be requested to be used for research purposes. The Practice will always endeavour to gain your consent before releasing the information.

Under the powers of the Health and Social Care Act 2012 (HSCA) the Health and Social Care Information Centre (HSCIC) can request Personal Confidential Data (PCD) from GP Practices without seeking the patient’s consent. Improvements in information technology are also making it possible for us to share data with other healthcare providers with the objective of providing you with better care.

Any patient can choose to exercise their right of objection specified under the GDPR regarding their PCD being used in this way. When the Practice is about to participate in any new data-sharing scheme we will make patients aware by displaying prominent notices in the surgery and on our website at least four weeks before the scheme is due to start. We will also explain clearly what you have to do to ‘opt-in’ of each new scheme.

Though a patient can object to their personal information being shared with other health care providers but if this limits the treatment that you can receive then the doctor will explain this to you at the time.

*We as a GP Practice are legally obligated to share your data may with NHS Digital to support coronavirus planning and research. NHS Digital has been legally directed to collect and analyse patient data from GP Practices to support the coronavirus response for the duration of the outbreak.

NHS Digital will become the data controller of the personal data collected and analysed jointly with the secretary of state for Health and Social Care.

The legal basis for sharing your data with NHS Digital* for the COVID-19 response is:

  • Legal obligation
  • Substantial public interest

What will we share with NHS Digital?

  • Patients with date of death after 1 November 2019 whose record contains information relevant to coronavirus planning and research
    • NHS number, postcode, address, surname, forename, sex, ethnicity, date of birth, date of death
    • Diagnoses and findings
    • Medications and other prescribe items
    • Investigations, tests and results
    • Treatments and outcomes
    • Vaccinations and immunisations

How will NHS Digital use and share your data?

They will share it with other appropriate organisations including health and social care organisations, bodies engaged in disease surveillance and research organisations for coronavirus response purposes only.

They share the data to protect public health, plan and provide health, social care and public services, identifying coronavirus trends and risks to public health, monitoring and managing the outbreak and carrying out vital coronavirus research and clinical trials.

For further information on data sharing with NHS Digital please click here.

Are professionals trained to become health care professionals?

We are contracted to train and teach health care professionals or persons intending to become health care professional. 

What NHS services are available to a patient?

NHS Services

In addition to GP consultations the Practice offers a comprehensive range of healthcare services and specialist clinics:

Adult Immunisations – are your vaccinations up to date? If not, make an appointment to see one of our Practice Nurses to have your routine vaccinations. Adult Vaccines available on the NHS

Ante-natal Care – the Doctors work closely with the midwives to deliver your ante-natal care. Please arrange an appointment with your Doctor if you are pregnant.

Child Health Surveillance 6 – 8 week developmental review -Appointments for consultations will be sent from the practice. These are undertaken by the GP.

Childhood immunisations – Appointments for your child’s immunisations will be sent to you direct from the child health team. It is important that you attend for these appointments as the vaccinations need to be given at specific times in your child’s development (8, 12, and 16 weeks). If you are unable to attend please let us know so that we can re-arrange in a timely fashion. Childrens Vaccination Schedule

Contraception and Sexual Health – a full range of contraceptive services are available – this includes fitting coils as well as hormonal methods e.g. the pill, injections and implants. These services are also available to residents who are not registered with the Practice.

Chronic Disease Reviews – We have changed the way we invite our patients with chronic diseases, so that hopefully it will make it easier to know when you will be invited and reduce the number of times we ask you to attend. By chronic disease, we mean Diabetes, Asthma, COPD, Stroke monitoring and Heart Disease. Instead of asking you to see the nurse about separate conditions, we will invite you to attend for a nurse appointment each year in the month of your birth for a review of any of these conditions. So, if you suffer from 2 of these conditions, the nurse will review both conditions at the same appointment. You are welcome to book appointments if you have any concerns at any other time and the nurse will arrange any follow up you may need before your next routine review. We hope this will make your review appointment procedure simpler and more effective.

Holiday/ Routine Vaccinations – are your tetanus and polio vaccinations up to date? If not, make an appointment to see the Nurse to have a booster dose. Holiday vaccinations are just as important- ask for details at reception

Health Promotion – the Practice firmly believes that good health can be maintained by adopting a healthy lifestyle. Advice and encouragement are available for all our patient

Minor Surgery – these clinics are held on some Fridays by appointment. In these clinics minor lumps and bumps, skin tags, verrucas and warts may be removed. Please see your Doctor for further details.

Smoking Cessation – we have a comprehensive programme of help if you want to stop smoking. This involves initial support to set a quit date, prescription of medication to help you to stop smoking and follow up advice to help you keep well when not smoking. Please book an appointment with reception if you want help to quit.

Travel Vaccinations – if you require any vaccinations relating to foreign travel you need to make an appointment with one of our Practice Nurses at least two months before your planned travel. This allows time to plan and complete a course of any necessary injections and sign post you to other specialist clinics.

Please see our travel form

Click here

What Non-NHS services are available to a patient?

Non-NHS Services

he National Health Service provides most health care to most people free of charge, but there are exceptions such as prescription charges. The NHS does not employ GPs but has a contract with them to provide NHS general medical services for their patients. Sometimes, however, GPs are asked to provides additional services, which fall outside their contract with the NHS, and in these circumstances, they are entitled to make a reasonable charge for providing them. It is up to the individual practice to decide how much to charge, although the BMA produces lists of suggested fees for the Doctors to use as a guideline.

When a doctor signs a certificate or completes a report, the doctor needs to check the patient’s entire medical record to ensure that they are providing accurate information. GPs will not be able to complete forms overnight, so please ensure that you give them reasonable notice. Not all documents need a signature by a doctor. For example, you could ask another person in a position of trust, who may be willing to sign a passport application free of charge. (Teacher, Accountant, etc).

If you have several forms requiring completion, present them all at once and ask the receptionist if bringing them as a ‘job lot’ can reduce the price. You can also complete the form to the best of your ability in pencil, so the doctor just has to quickly verify your entries against the information held by the practice.

What is covered by the NHS and what is not?

Examples of non-NHS services for which GPs can charge their NHS patients are:

Certain travel vaccinations

Private medical insurance reports

Holiday cancellation claim forms

Referral for private care forms

Letters requested by, or on behalf of, the patient

The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.

We aim to complete all reports within 2 weeks from the date of receipt. If the report does not form part of the NHS services a charge may apply. Where possible, we base our fees in line with the British Medical Associate (BMA) Guidance.

IMPORTANT: Contact reception about any requests you may have. Do not book an appointment with the Doctor to discuss a medical report or letter.

Patients rights to express a preference of practitioner

The NHS Constitution provides as follows concerning choice and GP services:

• You have the right to choose your GP practice, and to be accepted by that practice unless there are reasonable grounds to refuse, in which case you will be informed of those reasons.

• You have the right to express a preference for using a particular doctor within your GP practice, and for the practice to try to comply.

The Board (BSOL ICB) is responsible for commissioning the Out of Hours service on your behalf

The importance of patients keeping appointments

Birmingham and Solihull ICB

Birmingham and Solihull ICB is a statutory NHS organisation responsible for developing a plan for meeting the health needs of the Birmingham and Solihull population, managing the NHS budget and arranging for the provision of health services in the Integrated Care System (ICS) area.

To find out more information regarding the ICB please visit

NHS Birmingham and Solihull Integrated Care System, First Floor, Wesleyan, Colmore Circus, Birmingham, B4 – 6AR 0121 203 3300


Disabled parking available 

Disabled WC available 

Step-free access available 

Wheelchair access available

Useful Telephone Numbers

NHS Direct: 0845 46 47

District Nurses: 0121 465 5444

Walk in Centre (Solihull): Lode Lane, Solihull, West Midlands B91 2AE Phone: 709 7711

Erdington Health & Wellbeing Walk in Centre: 196 High Street, Erdington, Birmingham, B23 6SJ Phone: 0121 686 8010

Birmingham East & North Primary Care Trust: 0121 333 4113

Birmingham Primary Care Shared Service Agency: 213 Hagley Road, Edgbaston, Birmingham, B16 9RG Phone: 0845 111 1200

Sexual Health Birmingham: 0121 424 3300

For registration of births/deaths in Birmingham & Solihull (Appointment Line): 0121 675 2902/0121 697 1004


Birmingham Heartlands Hospital: 0121 424 2000

Solihull Hospital: 0121 424 2000

Good Hope Hospital: 0121 424 2000

Birmingham Children’s Hospital: 0121 333 9999

City Hospital: 0121 554 3801

Queen Elizabeth Hospital: 0121 472 1311

Catchment Area:

Click here to download patient leaflet

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